TERMS AND CONDITIONS OF SALE 

Our Vending Machine Terms and Conditions 

Acceptance: Payment of a quote and/or the officially accepted recognized order constitutes acceptance of our Terms and Conditions of Sale. Ownership of Goods: All goods remain the property of Vending Venue Ltd (herein referred to as VS) until paid for in full.   Cancellations of Orders or Refunds: Subject to approval by Vending Venue Ltd, any cancellations of paid deposits or orders will be charged a minimum of 40% administration fee of the total amount of the value of goods invoiced. All transportation/courier costs relating to returns of goods are strictly for the customer’s account or deductible from the customer’s credit of goods returned.   Returns: Subject to approval by Vendin Venue Ltd, and based on conditions and positive proof provided that the goods supplied are unopened, uninstalled, and without any damage whatsoever within 7 days, goods can be returned for credit/refunded with an applicable admin/handling fee of (15%) of the value of the goods invoiced. All transportation/courier costs relating to cancellations/returns of goods are strictly for the customer’s account or deductible from the customer’s credit of goods returned.   Outstanding Payments: A rate of prime plus 5% per annum will be charged on all monies outstanding and payable to VS. All goods remain the sole property of Vending Solutions until fully paid for.   Debit Orders: If a debit order is returned, Vending Venue Ltd may, without prejudice to any other rights without notice to you:   – Claim immediate payment of all outstanding charges due to us, including a penalty fee of 10% of the debit order or a minimum fee of $5.99  – Terminate or suspend your use of the services (which may include the deletion of your data and a requirement to pay a reconnection fee). – Require you to pay 3 months in advance to resume services.   Delivery Period: Machines will only be delivered and installed ten to twenty working days after full payment has been received and/or placement location confirmed. Due to most equipment being manufactured outside the borders of the UNITED States and then imported, longer lead times can be expected on certain nonstandard stock items. Special imports’ lead times are as per manufacture and transporter lead times. Non-standard machines, customizations, export orders, and foreign currency programming incur longer lead times.   Vending Machine Branding: A minimum lead time of 7 working days from job card sign-off is required for all machine wraps and branding.   Payment Systems: – New Note Readers and Coin Mechs: Warranty on all cashless payment devices including Credit Card, Debit Card, QR Code, etc. are as per the manufacturer (12/24 months). Vending Solutions (VS) retains all communication and routing rights to said cashless devices. The purchaser must adhere to the wishes of VS and/or any other service provider appointed by VS, for the usage of the cashless device. – Cashless Devices: Not all features of cashless payment systems may be available in South Africa due to security concerns of financial institutions.       Warranty – Coffee Machines: Each coffee machine carries a 1-year warranty on all mechanical working parts, 90 days on labor, and a 2-year vend motor warranty.   Warranty – Water Coolers: Each water cooler carries a 1-year warranty on all mechanical working parts, 30 days on labor, and 90 days on filters.   Warranty – Technical: Machines and Services: – All technical spares and components supplied by VS come with a warranty of 90 days. – All technical workmanship carried out comes with a warranty of 14 days from the date of work completed. – Technical warranty excludes any damage resulting from vandalism, power surges (load shedding), negligence, incompetence, or exposure to adverse weather conditions.   Equipment Rental: – Our rentals are for a fixed term of 12, 24, or 36 months. – All rentals are done with 0% escalation. – All rental prices include insurance. – All rental prices include maintenance, part replacement, and labor costs, excluding costs arising out of malicious or negligent use. – All rental applications are subject to a standard credit check and approval. – Rental applications do not automatically qualify for the rental of a machine. VS reserves the right to decline any rental at its discretion. – Rental application processing time is 7 to 10 working days and is subject to stock availability.   Machine Movements: – VS does not provide insurance during the period your machine is being relocated/moved and is therefore not liable for any unforeseen damage that may occur. – The onus is on the owner of the machine/s to ensure that all products (stock, coin validators, etc.) are removed before the move as well as to inform the site of the imminent movement. Insurance for the machine/s is the client’s responsibility. – Machine moves are charged per machine per move. Additional charges may apply for idle time, removing of doors, no access to locations, keys, etc.   Location Services: – VS cannot guarantee the sales from any particular location. While we endeavor to provide you with the best possible locations for your business, we cannot guarantee the success of the location or the income to be generated. – Owners of machines must be actively involved and present for the first 6 months of operation. The owner of the machine must also be physically present during all technical call-outs during the first 90 days of operation.     Warranty – Snack and Drink Machines: – New Machines/Rentals/Demo Models: Each new machine carries a 3-year warranty on all mechanical working parts, 90 days on labor (USA, UK, AU, AND SA ), 2 years on the refrigeration unit (if applicable), electronic components, coin validator, and note readers. All new machines have a 5-year vend motor warranty. Technical support outside the USA is via online access to machines and online chat. – Refurbished/Used Machines: Each refurbished/used machine carries a 1-year warranty on all mechanical working parts, 30 days on labor, and 6 months on the refrigeration unit (if applicable), electronic components, coin validator, and note readers. All refurbished/used machines have a 2-year vend motor warranty.
Vending Machine Terms and Conditions
Equipment Rental: – Our rentals are for a fixed term of 12, 24, or 36 months. – All rentals are done with 0% escalation. – All rental prices include insurance. – All rental prices include maintenance, part replacement, and labor costs, excluding costs arising out of malicious or negligent use. – All rental applications are subject to a standard credit check and approval. – Rental applications do not automatically qualify for the rental of a machine. VS reserves the right to decline any rental at its discretion. – Rental application processing time is 7 to 10 working days and is subject to stock availability.   Machine Movements: – VS does not provide insurance during the period your machine is being relocated/moved and is therefore not liable for any unforeseen damage that may occur. – The onus is on the owner of the machine/s to ensure that all products (stock, coin validators, etc.) are removed before the move as well as to inform the site of the imminent movement. Insurance for the machine/s is the client’s responsibility. – Machine moves are charged per machine per move. Additional charges may apply for idle time, removing of doors, no access to locations, keys, etc.   Location Services: – VS cannot guarantee the sales from any particular location. While we endeavor to provide you with the best possible locations for your business, we cannot guarantee the success of the location or the income to be generated. – Owners of machines must be actively involved and present for the first 6 months of operation. The owner of the machine must also be physically present during all technical call-outs during the first 90 days of operation.   Vending Machine Ownership – Your Role and Responsibilities: – Owners of machines must be actively involved and present for the first 6 months of operation. – The owner of the machine must also be physically present during all technical call-outs during the first 90 days of operation. – If a manager or staff member is hired, it is still the ultimate responsibility of the owner to replenish and familiarize themselves with the technical functioning of the machine.   Unclaimed Goods/Storage: Machines or goods not collected from our premises within 30 days of notification to do so will be charged a monthly relevant storage fee. Failing to collect such machines or goods within 60 days from notification will result in the goods being sold to defray expenses.   WE SHIP WORLDWIDE