Client Success Stories
Trusted by industry leaders across 18 countries since 2011
“Our Terminal 5 deployment of 22 machines has exceeded all KPIs, achieving 94% customer satisfaction scores and £6.2M annual revenue. The predictive maintenance system has reduced downtime to just 0.7% – a new benchmark for our operations.”
Thomas Wilson, VP of Client Success, personally oversees our account and quarterly business reviews.
“Les 15 distributeurs installés sur nos campus ont fonctionné sans interruption depuis 3 ans. Le système de paiement sans contact a réduit les problèmes de maintenance de 40% par rapport à notre ancien fournisseur.”
(Translation: “The 15 vending machines installed on our campuses have operated without interruption for 3 years. The contactless payment system has reduced maintenance issues by 40% compared to our previous supplier.”)
“The O’Hare Airport installation (36 machines across 4 terminals) has consistently delivered $4.8M annual revenue with just 0.9% downtime over 3 years. Thomas Wilson’s team provided exceptional 24/7 support during our busiest travel seasons.”
“Our most successful deployment to date serves 28,000 daily passengers at Dubai International (Terminal 3). After 4 years, these 42 machines average $11,200 monthly revenue each with 99.1% uptime – a testament to our ruggedized design for high-traffic environments.”
“Die Automaten an unseren Flughafenstandorten haben sich als sehr zuverlässig erwiesen. Die monatlichen Wartungskosten sind im Vergleich zu früheren Anbietern um 35% gesunken. Ein Stern Abzug wegen anfänglicher Lieferverzögerungen während der Pandemie.”
(Translation: “The machines at our airport locations have proven very reliable. Monthly maintenance costs have decreased by 35% compared to previous suppliers. One star deducted for initial delivery delays during the pandemic.”)
“Our 9 hospital machines have operated flawlessly for 4 years with zero food safety incidents. The antimicrobial surfaces and touchless payment options were crucial for our healthcare environment. Annual revenue averages $412k per machine.”
“After 5 years of continuous operation, our 28 machines require 60% fewer service calls than previous models. The dual-temperature zones allow us to offer both chilled drinks and hot meals – a unique feature that increased sales by 22%.”
“Our original 2014 pilot with 3 machines has grown to 42 units across Manhattan. Even after 7+ years, the first-generation machines still achieve 97% uptime. The remote diagnostic tools have saved us an estimated $280k in maintenance costs.”
This was one of Thomas Wilson‘s first major deployments as Account Manager in 2014.
“The 18 machines in Terminal 2 have withstood 6.8 million annual passengers with just 0.4% downtime. The multi-language interface was crucial for our international travelers, and the cashless payment adoption rate exceeds 82%.”
“我们的12台机器在校园里运行良好，特别是移动支付集成非常受欢迎。与本地供应商相比，维护成本降低了25%。”
(Translation: “Our 12 machines operate well on campus, especially the mobile payment integration. Maintenance costs are 25% lower compared to local suppliers.”)